Frequently Asked Question

If you have a new travel booker that requires Q Travel portal access to book for others, you must set up their profile within Serko and select the role group boxes of Traveller and Travel co-ordinator. This will then synchronise across to CTM/LIDO and will generate an automated email with QTravel Portal log in credentials. This process should be instant but in some instances may take up to 30 minutes. If you do not receive a portal login please email qldgov@travelctm.com or your designated CTM consultant. Also check your spam of junk folders in your email.