Welcome to the CTM Travel Support Center for Queensland Government

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

Credit Card Charge Queries

What Do I do if I have a Credit Card charge Query?

The easiest way to identify charges is to run a credit card report from Tramada. The parameters should search 2-3 days either side of the transaction ...

How do I create a new travel profile?

How do I create a travel profile for a new traveller?

A Travel profile needs to be created for any new travellers, to create a profile you need to log into Q Travel online (Serko) and select the ADMIN ...

Need to retrieve an Invoice/Itinerary

How do I retrieve an Invoice/Itinerary?

For CTM - The quickest way to obtain an invoice or itinerary is via the Itinerary and Invoice link on the QTravel portal.For LIDO - Please login to ...

QTravel - Making Changes Online

QTravel has enabled changes to flights/hotel and car be made online, this includes cancellations for hotel and car. In order to make changes the ...

QTravel Login - Forgotten password

What if I have forgotten my Q Travel Portal password?

When accessing QTravel portal you will have 3 attempts to enter your password before your account is locked. If you have forgotten your password ...

QTravel Login - locked account

What happens if I lock my Q Travel account?

If you lock your QTravel portal access, (Portal will advise your access is locked) you will need to email qldgov@travelctm.com and your password will ...

QTravel Login – initial welcome email not received

What if I haven't received my Q Travel Welcome email as a Travel booker?

If you have a new travel booker that requires Q Travel portal access to book for others, you must set up their profile within Serko and select the ...

QTravel Online – error message received when I try to access Serko

What if I get an SSO error message when I try to enter Serko to make an online booking?

If you receive this error, it means your QTravel Portal email username is different to your Serko profile email. if you need to update your email ...

Updating Authorisers in Serko

For agencies that have notification manager enabled as part of your configuration it is important all profiles have the relevant manager linked, ...

Welcome to the CTM Travel Support Center for Queensland Government

Featured Knowledge Base Articles

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