The easiest way to identify charges is to run a credit card report from Tramada. The parameters should search 2-3 days either side of the transaction date on your credit card. The report will give you all the data that has been charged by CTM only to your credit card. Should you still not be able to identify the charge please log this via the Q Travel feedback module with details on amount / merchant name / transaction date / booking and/or traveller name. Please check if this is a CTM or LIDO charge and ensure the Topic you choose relates to the correct supplier to enable a timely response

A Travel profile needs to be created for any new travellers, to create a profile you need to log into Q Travel online (Serko) and select the ADMIN tab and select create new profile. Only users with an Administration access can create traveller profiles. Once a profile is created this will take approximately 30 minutes to syncronise across all Q Travel systems.

For CTM - The quickest way to obtain an invoice or itinerary is via the Itinerary and Invoice link on the QTravel portal.
For LIDO - Please log into LIDO Invoice Portal - https://secure.lido.com.au/qtravel-invoice-portal/ which is also located in Documents and Links in your Portal

QTravel has enabled changes to flights/hotel and car be made online, this includes cancellations for hotel and car. In order to make changes the booking must have been made entirely online.
To make a change you can select the booking on the booking tab in Serko and click on More Actions at the top of the page and then choose Advanced Flight to change the airfare.
You can then select more actions next to the car/hotel component to change as required.
Should you need further detail please contact your agency administrator/Travel contact or visit the following tutorial - https://vimeo.com//188912499

When accessing QTravel portal you will have 5 attempts to enter your password before your account is locked. If you have forgotten your password please click on the forgot password link and this will allow you to reset your password prior to locking access (the forgot password link will not work once your account is locked).

If you lock your QTravel portal access, (Portal will advise your access is locked) you will need to email qldgov@travelctm.com and your password will be reset, this will be done within 24hrs

If you have a new travel booker that requires Q Travel portal access to book for others, you must set up their profile within Serko and select the role group boxes of Traveller and Travel co-ordinator. This will then synchronise across to CTM/LIDO and will generate an automated email with QTravel Portal log in credentials. This process should be instant but in some instances may take up to 30 minutes. If you do not receive a portal login please email qldgov@travelctm.com or your designated CTM consultant

• If you receive this error, it means your QTravel Portal email username is different to your Serko profile email. if you need to update your email address in your traveller profile, you need to log a ticket via the Feedback module so that your Q Travel portal email can be updated to reflect your new email address in your travel profile.Email addresses should not be changed in Serko, without informing CTM or your Agency Administrator about this change otherwise you will not be able to access Q Travel.

For agencies that have notification manager enabled as part of your configuration it is important all profiles have the relevant manager linked, otherwise you will receive an error when completing bookings.
* Ensure the manger is noted in the traveller profile under Approvers Email Address
* Ensure on the Authorisers tab within Serko the relevant approver is also added by selecting Add Authoriser and searching for the applicable authoriser.

Should there be an issue please contact your agency administrator or CTM consultant.