Frequently Asked Question
What if I get an SSO error message when I try to enter Serko to make an online booking?
Last Updated 10 years ago
- If you receive this error, it means your QTravel Portal email username is different to your Serko profile email. if you need to update your email address in your traveller profile, you need to log a ticket via the Feedback module so that your Q Travel portal email can be updated to reflect your new email address in your travel profile.Email addresses should not be changed in Serko, without informing CTM or your Agency Administrator about this change otherwise you will not be able to access Q Travel.