Frequently Asked Question
What Do I do if I have a Credit Card charge Query?
Last Updated 10 years ago
The easiest way to identify charges is to run a credit card report from Tramada. The parameters should search 2-3 days either side of the transaction date on your credit card. The report will give you all the data that has been charged by CTM only to your credit card. Should you still not be able to identify the charge please log this via the Q Travel feedback module with details on amount / merchant name / transaction date / booking and/or traveller name. Please check if this is a CTM or LIDO charge and ensure the Topic you choose relates to the correct supplier to enable a timely response