Frequently Asked Question

For agencies that have notification manager enabled as part of your configuration it is important all profiles have the relevant manager linked, otherwise you will receive an error when completing bookings.
* Ensure the manger is noted in the traveller profile under Approvers Email Address
* Ensure on the Authorisers tab within Serko the relevant approver is also added by selecting Add Authoriser and searching for the applicable authoriser.

Should there be an issue please contact your agency administrator or CTM consultant.